learn.mycloud.comMy Cloud™

Apps Learning Center English Deutsch Français Español Italiano Português Čeština 简体中文 繁體中文 Рolski Русский 한국어 Apps Shop My Cloud Products Learning Center English Deutsch Français Español Italiano Português Čeština 简体中文 繁體中文 Рolski Русский 한국어 Learning Center Looking for more information about WD products? You’ve come to the right place. Please select your product family: My Cloud Home My Cloud My Cloud DL My Cloud EX My Cloud PR My Passport Wireless My Cloud Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud Mirror Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud DL2100 Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud DL4100 Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud EX2 Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud EX2 Ultra Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud EX4 Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud EX2100 Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud EX4100 Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud PR2100 Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud PR4100 Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Passport Wireless Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Passport Wireless Pro Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud Home Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Cloud Home Duo Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support My Passport Wireless SSD Resources: Download Apps & Software Videos & Media Download Manual Warranty Information Register Your Product WD Community Knowledge Base Contact Support Common Questions: How to setup & use a My Cloud How to setup your My Cloud via computer Power up the My Cloud device Connect the My Cloud device to a router Go to www.mycloud.com/setup Click Get Started” Enter the info you would like to use for the MyCloud.com account First name Last name The user name you would like to use on the device The email address you would like to use with the MyCloud Confirm the email address Check your email for the confirmation email Create a MyCloud.com account password Sign into the MyCloud.com account to access files from MyCloud.com How to setup & use a My Cloud (Advanced) How to setup your My Cloud via computer (Advanced) Power up the My Cloud device Connect your My Cloud device to your router Access the My Cloud device web Dashboard. To open your My Cloud web Dashboard: Windows: open a web browser and type in //devicename (or device IP address) to the web address bar Mac OSX: open a web browser and type in //devicename.local (or device IP address) to the web address bar Check the ‘EULA’ Click Get Started” Enter the info you would like to use for your MyCloud.com account First name Last name The user name you would like to use on your device The email address you would like to use with your MyCloud.com account Confirm the email address Check your email for your confirmation email Create your MyCloud.com account password Clicking done will connect you to your My Cloud device via MyCloud.com web access How toThe My Cloud Web Dashboard is also accessible from a web browser. To open the My Cloud web Dashboard: Windows: open a web browser and type in //devicename (or device IP address) to the web address bar Mac OSX: open a web browser and type in //devicename.local (or device IP address) to the web address bar How to back up a Mac computer How To Backup A MAC Computer My Cloud is compatible with Apple’s Time Machine backup software. To back up your Apple computer with My Cloud and Apple’s Time Machine: On your Apple computer, click on the Apple logo on the menu bar to access System Preferences From System Preferences, select and launch Time Machine If a screen displays informing you that a storage location for Time Machine backups hasn’t been selected, click Set Up Time Machine Click Choose Backup Disk, and select your WD My Cloud Click Use for Backup At the prompt, select Guest, and then click Connect Click the Time Machine toggle switch to On Add a Time Machine dropdown icon to the menu bar by selecting the Show Time Machine Status in the Menu Bar checkbox How to back up a Windows computer How To Backup A Windows Computer Back up all or selected file categories using WD SmartWare To use WD SmartWare to back up file categories - either all or just certain ones, do the following: Action 1: Download and install WD SmartWare Download the WD SmartWare software Run the .exe to start installation and follow the onscreen instructions Action 2: Back up file categories with WD SmartWare Launch WD SmartWare by doing the following: From the system tray, click the WD QuickView icon From the popup menu, select WD SmartWare On the Home screen, do the following depending on your setup: If you have more than one WD device connected to your network, select the one you want to use for backup If your computer has more than one internal hard drive or drive partition, click the arrow below your computer icon and select the desired item from the dropdown menu Click the Backup tab Make sure WD SmartWare is set to back up categories Note: If set to back up categories, "Ready to Perform Category Backup" appears in the upper-left corner. If the message "Ready to perform file backup " appears, change the backup mode by clicking Switch to Category Backup. Click Advanced View In the Detailed View section, do one of the following: Select all file categories for backup Click next to specific categories to back up only those categories Note: A checkmark indicates a category selected for backup Click Apply Changes Click Start Backup Common Questions: How to add content to your drive from a computer How to add content to your drive from a computer From a Computer - Using a USB Cable Copy files from your computer to your My Passport Wireless drive using a USB cable. This is the fastest way to get content onto your drive. Connect your My Passport Wireless drive to your computer using a USB cable. Open Windows Explorer (PC) or the Finder (Mac). Access the drive: Windows PC: In the left pane of Windows Explorer, click the My Passport Wireless drive. Mac: In the left pane of the Finder, go to the Devices section and click the My Passport Wireless drive. Drag files from your computer to the drive. From a Computer - Using a Wireless Connection Wirelessly copy files from your computer to your My Passport Wireless drive. Go to your...